Smart task skipping with business rules

Not every process step is relevant for every request. Until now, team members had to manually review and skip steps that didn't apply — wasting time and creating confusion about what actually needed attention.

Now you can define skip rules on any process step. When a request enters a step, Lumen automatically evaluates your rules against the request data and skips steps that don't apply. Your team only sees the work that's actually relevant to them.

• Write rules in CEL expressions for simple conditions or Lua scripts for complex logic
• Rules are evaluated before task assignment — skipped steps never appear in anyone's task list
• Works with parallel step groups: if a rule skips 2 out of 5 parallel tasks, the other 3 proceed normally
• No code changes needed — configure everything in the process template editor